SHIPPING & RETURNS

Shipping Policy

Some orders shipped to US Territories may incur additional shipping charges which cannot be quoted during the ordering process and need to be collected after checkout. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. All orders placed before 3 PM MST will ship the same day that the order is placed. Orders placed after 3 PM MST may not be shipped until the following business day.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Only shipping services which have the transit time in the title (Next Day, Overnight, 2-Day, etc.) are guaranteed transit times. All other transit times (Ground, Priority, etc.) are estimates and are not guaranteed by the carrier or by Golden Key Supply. Shipping delays due to weather are not refundable as per the shipping carriers. Saturday delivery is not a guaranteed service. If Saturday delivery is selected and the shipment does not arrive on Saturday no shipping charges can be refunded.

We cannot be responsible for any lost or stolen packages once tendered to the shipping service. 

Puerto Rico, Alaska & Hawaii

Orders to Puerto Rico, Alaska & Hawaii will not qualify for flat rate shipping if they have ANY Hardware products on them and/or Key Machines. Only Automotive products are eligible for Flat rate Shipping.

Return & Exchange Policy

We accept returns on select items within 30 days of purchase.  All returns must have a copy of the original invoice in the box.  Return items must be undamaged and in original packaging.  Some returned items will incur a 20% restocking fee.  Refunds will be returned to the same payment source as used when purchasing.

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© 2020 Golden Key Supply (A Division of Key Man Lock & Safe Company, LLC)